Welcome to French Vanoli! To get started, if you're new to Reformer Pilates, you must take our Introduction Class. This class will teach you how the Reformer bed works, how to adjust the settings, and introduce you to core Reformer movements and exercises. Booking a class: We use a credit system for booking classes. Purchase a credit or a credit package to book a class, including the Introduction Class. This system offers flexibility, allowing you to manage your bookings through our app or website. When you purchase a credit, you have 3 weeks to use it before it expires. You can cancel or reschedule your class booking directly via the app, but remember to cancel at least 3 hours before the class starts. To book a class, you can either purchase a drop-in credit or a package and use the credit to book a class. Alternatively, you can select a class from the calendar, purchase a credit if you don't have one, and the system will book your spot. Once you have a credit in your FV account, you can use it to book any class, including the Introduction Class. Make sure to log in with the same email you used to purchase the credit. To cancel a class, log in to your account via the app or website, go to My Bookings, and cancel the class. Your credit will be returned to your account. Remember, you must cancel at least 3 hours before the class starts. Check the expiry date on your credits or price plans, as they may expire before the class you want to reschedule to. If you need to pause your credit or price plan, email us in advance at info@frenchvanoli.com. We wish you a happy and healthy experience in every class. Best regards, Team FV.

To check your class bookings, log in to the Space App or the French Vanoli website. In the app, go to My Profile > My Activity > Bookings. On the website, go to My Bookings. Here, you can see your upcoming and past bookings.

If you can't reschedule your class booking in the app, cancel your current class (your credit will be returned) and then book the class you want to reschedule to.

To cancel a class booking, log in to the French Vanoli Wix App or our website. Go to the My Bookings area, select the class you wish to cancel or reschedule. Remember, you must cancel at least 3 hours before the class starts to avoid losing your class credit.

Please contact our office on info@frenchvanoli.com and we will convert the value of your Voucher or Gift Card to credits that you can use to book a bed in our classes.

For us to add credits, you must first create an FV account. Once this is setup we can apply the monetary value of your gift card / voucher to you account

If the app isn't working on your phone, first check your internet connection and ensure the app is updated to the latest version. If problems persist, restart your phone. You can also perform all app functions on our website at www.frenchvanoli.com by logging in with your account.